Support Hub
Need help documenting your world? We're here to ensure your inventory stays organized and your data stays secure.
quiz Frequently Asked Questions
How safe is my data?
Incredibly safe. Everything is encrypted using AES-256 GCM and stored securely. We can't see your photos or titles even if we wanted to.
Can I share items with my family?
Yes! You can add family members to your "Shared Spaces" and toggle privacy for individual items you want to keep hidden.
What happens if I lose my phone?
As long as you have your credentials, you can sync your encrypted inventory to any new device instantly.
Is there a web version?
We're currently focused on the mobile experience, but a secure web viewer is on our roadmap!
Account Deletion Request
Delete your account and data directly from the Once Kept app:
What gets deleted?
- check_circle Your email address and account profile.
- check_circle All saved items and collections.
- check_circle All uploaded family member and house data.
Data will be permanently removed from our servers within 30 days of your request.